Shawnee Polaris came and picked up my side by side on a Friday, called Friday evening and said they would drop off that Saturday which was perfect so we could ride over the weekend. Asked how I was planning on paying which I replied I have the service package and that there should be no charge. Said they would have to verify with the provider and that would be the following Tuesday so no riding over the weekend. Not a big deal. Would think that the service package should of been easier to determine. Other than that, no issues.